Refund & Return Policy
Effective Date: July 14, 2026
Refund Policy
Customer satisfaction is important to us.
Due to the nature of our products, returns may not be accepted once an order has been shipped or delivered, except where required by applicable law.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the package
- Photos of the product received
We will review the issue and, where appropriate, provide a replacement or refund.
Lost Packages
If tracking indicates your package has been lost during transit, please contact us so we can work with the shipping carrier to investigate.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has shipped, cancellations are generally not possible.
Non-Refundable Items
Refunds are generally not available for:
- Opened products
- Used products
- Products damaged after delivery
- Orders with incorrect shipping information provided by the customer
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.