Shipping & Delivery Policy
Shipping & Delivery Policy BioHackSupply
At BioHackSupply, we are committed to providing reliable order processing, secure packaging, and efficient shipping for all research peptide orders. Please review our shipping and delivery policy before placing your order.
Order Processing Time
Orders are typically processed within:
- 13 business days after payment confirmation
Orders placed on weekends or holidays may require additional processing time.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information where available.
Shipping Methods
We work with trusted shipping carriers to help ensure secure and timely delivery. Shipping options may vary depending on:
- Destination country
- Shipping availability
- Carrier service levels
- Customs regulations
Available shipping methods and estimated delivery times will appear during checkout where applicable.
Estimated Delivery Times
Estimated shipping timelines may include:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3–7 Business Days |
| Canada | 5–10 Business Days |
| Europe | 5–12 Business Days |
| International | 7–21 Business Days |
Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or local regulations.
International Shipping
BioHackSupply may offer international shipping to select countries where legally permitted.
Customers are responsible for:
- Understanding local import laws
- Customs duties and taxes
- Import restrictions
- Regulatory compliance within their country
We are not responsible for:
- Customs delays
- Seized packages
- Import-related restrictions
- Additional customs fees
Order Tracking
Tracking information is typically provided once your order has shipped. Tracking updates may take time to appear depending on the carrier and destination country.
If you have not received tracking details within several business days after ordering, please contact customer support.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information during checkout.
BioHackSupply is not responsible for:
- Incorrect shipping addresses
- Undeliverable packages due to address errors
- Lost shipments caused by inaccurate customer information
Please review your shipping information carefully before completing your order.
Lost or Delayed Packages
While we work closely with shipping providers, delays may occasionally occur due to:
- Carrier service interruptions
- Customs inspections
- Weather conditions
- High shipping volumes
If your package experiences significant delays, please contact our support team so we can assist in investigating the shipment status.
Damaged Deliveries
If your order arrives damaged:
- Contact support within 48 hours of delivery
- Provide your order number
- Include clear photos of the packaging and products
Our support team will review the issue and determine appropriate next steps.
Research Use Disclaimer
All products sold by BioHackSupply are intended strictly for laboratory and scientific research purposes only. Products are not intended for human consumption, medical treatment, or diagnostic use.
Contact Information
Customer Support
sales@bioharcksupply.com Support
For shipping inquiries, please include:
- Your order number
- Shipping address
- Detailed description of your inquiry